FAQ

Turn around time:

Normal: 2 weeks (after confirmation of Artwork)
RUSH (+$25) - 3-4 business days (after confirmation of Artwork)
Artwork: 3-5 business days turnaround + additional time if editing rounds are required

Artwork Policy:

Artwork is based off of information provided by customer. At the time of purchase, customer is asked to give details of occasion, text, colour scheme, and any inspo pics. Our team of creatives will make artwork accordingly. 

Artwork is then sent to client for approval before printing. If any edits are required, they are made accordingly. We make 2 rounds of edits per artwork to ensure the customer is satisfied with the final outcome. Any additional editing rounds are $30 + tax each.

Artwork is sent for approval via email. Please be sure to continually monitor your email accordingly.

For seating chart lists: Please ensure that a finalized guest list is provided in the exact order you would like it to appear on the board. Our designers do not offer any rearranging services. While we strive to accommodate changes, multiple revisions to the guest list may not always be possible and could incur an additional charge.

Shipping / Pick up:

For local customers, curb-side pick up is available at our warehouse. For international orders, shipping services are available. Shipping costs vary depending on delivery location. We package all our boards securely for safe shipping. 

Pick up Address:

63 Galaxy Blvd, Unit 3
Toronto, Ontario
Canada

Timings:
Monday - Friday - 10am - 5pm.

Pick-ups are required to be completed within 2 weeks of receiving the notification. After this period, items will be moved to the back of our warehouse to ensure their safety and to make space for new orders. Prompt pick-up is greatly appreciated to minimize the risk of damage. 

Returns/Exchanges:

Because our products are completely custom-made, we do not accept returns or exchanges. Once an order is finalized and the artwork production has begun, refunds on any items will not be provided.

Once the artwork is fully approved, the production process starts, and no further changes can be made.

We will continuously strive to deliver the highest quality products and services by using quality materials, ink and printing machines. We also double check all products are in perfect condition before delivery.

However, if there are any defects /errors in the final physical product, we will make the corrections accordingly.

Rental Terms & Conditions

1. Introduction 

These Terms & Conditions govern the rental of items through our website. By renting from us, you agree to abide by the following terms. Please read them carefully before completing your purchase.

2. Rental Period

  • The rental period is defined as the duration for which the item is booked and paid for.
  • Rentals are charged on a per-day basis. One rental day includes picking up the item the day before your event and returning it the day after. For weekend events, the latest return time is Monday morning.
  • Late returns will incur additional daily rental fees of $85/day unless prior arrangements have been made and agreed upon.

3. Security Deposit

  • A security deposit of $25 - $45 is required for each rental item. This deposit will be refunded upon the safe and timely return of the rented item, subject to inspection.
  • The deposit covers potential damages or late returns but does not cover the full replacement cost of the item.
  • If the item is returned late or is damaged, the deposit may be used to cover these additional costs.

4. Use of Rented Items

  • All rented items are to be used only for their intended purpose.
  • Rented items must be returned in the same condition as they were received, excluding normal wear and tear.
  • The renter is responsible for any damage, loss, or theft of the rented items during the rental period.

5. Replacement Costs

  • If a rented item is lost, stolen, or returned damaged beyond normal wear and tear, the renter will be charged the full replacement cost of the item.
  • The replacement cost for the items vary from $100 - $350 plus tax.
  • The replacement fee will be charged to the credit card on file.

6. Cancellations & Refunds

  • Cancellations made at least 48 hours before the rental start date will receive a full refund, excluding any non-refundable deposits.
  • No refunds will be issued for cancellations made within 48 hours of the rental start date or for early returns.

7. Liability

  • Custom Boards Toronto is not liable for any injuries, damages, or losses arising from the use of rented items.
  • The renter agrees to indemnify and hold [Your Company Name] harmless from any claims, actions, damages, or losses arising from the use of rented items.

8. Payment

  • Payment for the rental period, including the security deposit, must be made in full at the time of booking.
  • Additional charges for late returns, damage, or loss will be charged to the credit card on file.

9. Privacy

  • We respect your privacy and will not share your personal information with third parties, except as necessary to process payments and enforce these Terms & Conditions.
  • If you have any questions about these Terms & Conditions, please contact us at customboardstoronto@gmail.com .